Indonesian Customer Visit to METRO Crusher Workshop (July 18, 2016)Date: July 18, 2016Attendees: Mark, Sales manager, Indonesian customer: Mr TonyToday we welcomed a delegation from Indonesia to our stone crusher manufacturing facility. The visit lasted approximately 3 hours and covered our entire production line, from raw material inspection to final assembly and quality testing.
- Product Interest: The customer showed strong interest in our jaw crusher and cone crusher models, particularly PE600*900 and PYS1313 for their upcoming quarry expansion project in Sulawesi.
- Quality Assurance: We demonstrated our QC process, including stress testing and wear-part durability checks. The customer was impressed with our welding standards and component sourcing.
- Capacity & Delivery: We discussed production lead times 3 weeks and shipping logistics to Indonesian ports Surabaya.
- After-Sales Support: We highlighted our on-site installation assistance, spare parts availability, and remote technical support.
Customer FeedbackThe customer appreciated the cleanliness and organization of the factory. They raised questions about:
- Local voltage compatibility 380V/50Hz,confirmed compatible.
- Shipment insurance and customs documentation.
- Possibility of a trial run before final order.
Next Steps
- Send formal quotation with CIF Surabaya Indonesia pricing by July 20.
- Provide video of the specific model in operation.
- Schedule follow-up virtual meeting for technical specifications.
